Warranty

180 DAY LIMITED WARRANTY

All merchandise sold by StepItUp123.com is guaranteed to work for 180 days from the date of shipment arrival. Except as expressly stated herein, StepItUp123.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on the StepItUp123.com site, including but not limited to, merchantability and fitness for a particular purpose.

 

Warranty does not cover any damage due to accident, abuse, mishandling, improper installation, or any unauthorized disassembly repair or alteration. Warranty also does not cover non-essential buttons such as the “O”, “X”, “START”, and “BACK” as these can be substituted for other buttons. Dance pads are only eligible for replacement if the essential buttons (“LEFT”, “RIGHT”, “UP”, and “DOWN”) do not operate.

 

Failure to comply with any of the listed conditions of return may result invalidation of your return or a delay in processing the return. We reserve the right to grant return approval at its sole discretion on a case-by-case basis.

 

In case of malfunction within the warranty period, StepItUp123.com will pay all shipping costs associated with the replacement and will provide  a return label for the malfunctioned dance pad. INTERNATIONAL CUSTOMERS: We will issue a shipping credit in the amount it usually costs to ship in the US, but you will be expected to pay the difference in shipping on your replacement. 

 

Returns

As per our warranty terms set above, we will replace your dance pad if it malfunctions within 6 months. We therefore do not provide free shipping on returns nor do we refund in total. If you wish to return your pad, you will be held responsible for all return shipping costs as well as a 20% restocking fee. Item must be returned in the original packaging within 30 days of receipt.

 

TO PURCHASE REPLACEMENTS AFTER 180 DAYS:

If you have a basic dance pad, replacements can be purchased HERE.
If you have a deluxe pad with foam inserts, replacement covers can be purchased HERE.
 
For further troubleshooting, email us HERE.

 

Disclaimer: You agree that the sole and exclusive maximum liability to StepItUp123.com arising from any product sold on the StepItUp123.com site shall be the price of product ordered. In no event shall StepItUp123.com, its directors, officers, employees and/or other representatives be liable for any damages of any kind, including without limitation, direct, indirect, compensatory, injuries, special, consequential, incidental and/or punitive damages related to the products sold.
 
The StepItUp123.com web site and the materials therein are provided “as is”. StepItUp123.com makes no representations or warranties, either express or implied, of any kind with respect to the StepItUp123.com site, its operation, contents, information, or materials. StepItUp123.com expressly disclaims all warranties, express or implied, of any kind with respect to the site or its use, including but not limited to, merchantability and fitness for a particular purpose. You agree that StepItUp123.com, its directors, officers, employees and/or other representatives shall not be liable for damages arising from the operation, content or use of the StepItUp123.com site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation, direct, indirect, compensatory, special, consequential, incidental and/or punitive damages.