Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We are located in Brooklyn and ship daily, if the order was placed before noon. Unless an expedited shipping method was chosen at checkout, it takes roughly 1-2 business days within the tristate area, 2-3 to most of the northeast coast and parts of the midwest, and 4-6 days to the West Coast.
Once your order is placed, we ship fairly quickly, so kindly follow up by phone – 2015007837 – and email (reply to the order confirmation email) to ensure a timely resolution.
Paypal will send tracking notifications once we ship.
We do not store credit card information.
As a business incorporated in NYS, we are obligated to collect sales tax on every order shipped within NY (which ranges from 8-8.875%, depending on the county). If your shipping address is outside of NYS, you will not be charged sales tax.
We currently ship to Canada, Europe, and Israel. Contact us for a custom shipping quote if your country isn’t listed.
If you need to swap an item
Returns and Exchanges
Customer is responsible for return shipping and a 20% restocking fee applies.
Refer to our warranty policy on the dance pads here:
Contact us via email (info@stepitup123.com) and we will rectify it.
For preorder assistance, changes to orders, or items not received: 201500STEP or info@stepitup123.com.
For support on how to use the item once it is received, installation instructions, dance pad troubleshooting: 2015007824 or tech@stepitup123.com
Once your order is placed, we ship fairly quickly, so kindly follow up by phone – 2015007837 – and email (reply to the order confirmation email) to ensure a timely resolution.
You can subscribe to be notified when the item restocks on the product page.